Refund and Returns Policy

Refund and returns policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging

Non-returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

You can send your return to the following address: CONFORTALEI 184 BUS 2, 2100 DEURNE ANTWERP WhatsApp: +32 470 39 53 05

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your return, we will notify you via email. This notification will inform you if your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account again.
  2. Then, contact your credit card company, as it may take some time for your refund to officially post.
  3. Next, contact your bank, as processing times can delay refunds.

If you’ve done all of this and still haven’t received your refund, please contact us via our Contact Page.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please email us at info@ayr-antwerp.be.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on where you live.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.